Posted on 12/27/2018

As 2018 comes to a close, I am continually reminded of how special our company is, as well as the importance of keeping the “family” aspect in mind—and how significant that is to me. The past 12 years have been pretty special, and we have been blessed with the opportunity to continue to grow and thrive because the Chickasaw Nation’s ability to put confidence and trust in us remains very strong. The key to our future success is simple: live by our Mission Statement, Vision Statement, and Core Values. Those simple, but powerful words are the foundation of our business, and they are what will continue to guide us. What each of you do for our company is not easy; and the hectic, fast-paced world of casinos can be overwhelming. I simply ask that we all remember that we are in the hospitality industry, and the key to success is treating our employees and guests like family. In 2019, let’s really focus on getting back to the basics of “legendary service to every guest every time”. That goes from the BOH to the FOH. Each of you has a direct impact on every guest—from the dishwasher to the server, the commissary to the bartender, from guest services to the housekeeper, and from the marketing department to the accounting department—each and every one of you touch the guest. We all play a role that has an immediate impact on their overall experience. From the barbacks ensuring the bar is fully stocked, to the managers making sure we have all of the products on hand, to the servers having smiles on their faces and engaging pleasantly with the guests, to the hosts greeting the guests in a timely manner, to the bussers clearing tables quickly and efficiently, to the housekeepers making sure the rooms are spotless. I could go on-and-on. My point is, each of you are important to the overall success of this company. We value and appreciate you, and our success is not possible without you. I am thankful that we can end the year with our Christmas parties where we can come together and rejoice about another year in the books; and reflect on those special times with each of you. We love putting those on and enjoy sharing those special moments with you. I want to end with a very heartfelt “thank you” for another year with our company; and a wish for continued growth and success in 2019. Cheers!